If you see a "usage limit exceeded" error message when requesting a security code, this could mean the phone number has been used too many times in a short period of time, or that we've detected something suspicious about the phone number. 5. The account recovery form works by asking questions about your account that only you could answer. What i have already done: rename the guest account in AD. To contact us in Outlook.com, you'll need to sign in. Pay us if you want to contact you family or something like that. Unfortunately for some users, it seems that for whatever reason, Microsoft has decided to finally do something about users who might have gone over those limits, with reports claiming that some Hotmail and Outlook.com users are being partially locked out of their accounts as a result of that. The issue is that no violation actually occurred, and Microsoft won't say what the violation was. Got locked out of my hotmail account on my Mac and have no idea what to do. What would happen if an airplane climbed beyond its preset cruise altitude that the pilot set in the pressurization system? Choose the account you want to sign in with. Thanks for your patience and understanding. To unlock your account, sign in to your Microsoft account and follow the instructions to get a security code. Click on the Your Info tab at the top of the page. hotmail account block and verification email, Facebook account hacked and password changed, https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245, How to Recover a Disabled Facebook Account, How to Upload High Quality Photos to Instagram, How to Disabled Write Protection on a USB. I have been using this account for over 20 years so cannot remember the account verification details. and select Yes. Since I discovered this, all my Microsoft accounts were MFA enabled, passwords reset, and alternate contact info updated. Find solutions to common problems or get help from a support agent. Help protect your Outlook.com email account, When you can't sign in to your Microsoft account, Get the Microsoft Authenticator app on your phone, for free. I forgot my Hotmail email account password. Enter your email address or phone number, then enter the Captcha code and click Next. JavaScript is disabled. There is simply no human override anymore for support in these situations. None of mine use an email service such as Hotmail or Outlook.com as the user ID. Recover your Facebook account from a friend's or family member's account. Go to account.microsoft.com and enter your login credentials. Next. If they were worried about something with my account we not email me and get me to secure it? Technician's Assistant: Have you already requested a password *****? It's been 7 days (they said it would take 24 hours). Microsoft also suggested that customers should delete content or purchase a subscription, which some users may not be too fond of. Solve a simple puzzle to validate your new account request. More info. Why accounts are locked and disabled. To help protect your account from fraud or abuse, Microsoft temporarily locks accounts when unusual activity is noticed. . Click on the drop-down button in the 'Text ****26' field and you should be able to see and select the secondary email that you set up while creating this account. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement. Once we receive your information, we'll review the request to unlock your account. In order to make up for a lag the Microsoft is employing a simple tactic: EXTORTION. So I do that, and have to create another account so that can contact me somewhere. There was a time recently where Skype accounts were somehow triggering the threshold to freeze an account and the backlog to deal with all that ended up taking several weeks for a response after you submitted the account recovery info. About a week ago I tried to get on my Xbox and it said there was an issue and I had to go to my browser at accounts.live.com to get it working again. Next. 4. Show Less. I have been locked out of my Hotmail email and have been completely rejected and frustrated when I attempted your complicated recovery form. Didn't find the answer you are looking for? Microsoft has a webpage with information about storage limits (opens in new tab) and how to reduce your inbox size. If you require support, please post your question within the pinned thread where our Social Media team will respond to you. Super User is a question and answer site for computer enthusiasts and power users. Select File and click on Add Account. Instead, users are being locked out of their accounts and are unable to send or receive emails until they free up more storage. While Microsoft is well within their rights to do so . Otherwise, contact Microsoft support directly. Read tips on how to create a strong password. All it was necessary to do was to reset your password. As frustrating as this is, it's an important . Think of it this way, you're given a key to an apartment you pay very little for and one day the key doesn't work anymore because the key is too worn down. I have been locked out of my Hotmail email and have been. I get a reply from Owen again saying this: https://imgur.com/Ff1A8YL. Giving phone number to dubious companies like MS in very stupid indeed. Express. For other help with your Microsoft account andsubscriptions, visitAccount & Billing Help. Enter the email address of the blocked account, thenenter the characters you see on your screen and select Next. ; Then, enter your name, select Continue, enter a Title, type a question in Body, complete the CAPTCHA, and select Submit. To contact us in Outlook.com, you'll need to sign in. Reddit and its partners use cookies and similar technologies to provide you with a better experience. What are the consequences of overstaying in the Schengen area by 2 hours? Weve contacted Microsoft for comment. Since 2 step verification was on for my outlook.com email account, I was essentially locked out. . To protect your account and its contents, our support agents and advocates can only send password reset links or access and change account details when you submit the account reinstatement form. Having written for a number of publications such as PC Plus, PC Format, T3 and Linux Format, there's no aspect of technology that Matt isn't passionate about, especially computing and PC gaming. Apr 23 2021 04:43 AM. https://www.microsoft.com/servicesagreement/default.aspx#3_codeOfConduct, https://support.microsoft.com/en-us/home/contact. Yes. However, in 2013, Microsoft officially retired the service and migrated users over to Outlook.com, but at the same time allowed them to keep their Hotmail usernames and email addresses. Get an email confirmation about that form saying they'll contact me in 24 hours about my account. If you have requested a security code, you can trust the message that arrives. While Microsoft is well within their rights to do so, what users are taking issue with is that ever since they were migrated over to Outlook.com 8 years ago, Microsoft did not necessarily warn them that they were over the limit. Tried to access emails this morning and couldn't. Said i needed to verify my account so i re-entered the password; all fine. You can unsubscribe at any time. Apple iPhone - Add an iCloud Email Account. Answer (1 of 2): I believe there is an option to receive the code in your secondary (backup) email address. To adjust these settings: Go to Settings > Mail, then tap Accounts. Unblock Hotmail account after 30 days. Click below the cover photo. When you purchase through links on our site, we may earn an affiliate commission. I had forgotten my password since quite some time now but I was a bit careless thinking that I still have my phone number and authenticator app to get inside. The other aspect why I suggest ideally MFA be enabled, you'd be surprised at how often MSA accounts are hacked into or are compromised. Looks like Hotmail has recognized you as the account owner and sent you a a link and code to reset your password. See today's front and back pages, download the newspaper, order back issues and use the historic Daily Express newspaper archive. Your Outlook.com account might be temporarily blocked because we noticed some unusual sign-in activity. Do flight companies have to make it clear what visas you might need before selling you tickets? Choose a setting like Automatically or Manually or choose a schedule for how often the Mail app fetches data. Select "More Mail Settings" from the menu. read more. This is a situation where you really need to get your hands, as in physically, on things. The design of the notice has recently changed, but there have been no changes to our data limits or policies.". If you don't have an alternate phone number or email address or you can't get to it, select I didnt get a code when youre prompted for a code at sign-in or I dont have access to these when youre resetting your password and then follow the instructions. What came before Hotmail? Email technician: . If you remember your password but it is not working, make sure that Caps Lock is turned off and your email address is spelled correctly. I did get an email within 48 hrs congratulating me (see email below). Thanks Owen. I too am locked from my account for about two years now. Then when I tried to log in I got the same problem with my account being temporarily suspended. Click "Change Password". Our support team is ready to help. "We'll only send a text message to the primary phone number on your Microsoft account. So much of what the customer has provided you doesn't make any sense. I think I was locked out because I was sending a daily e-mail to a fairly large distribution list for about a week (the e-mails were not spam and were expected by the recipients). In the least they try to trick you into your personal telephone number. If you want to receive emails legitimately from businesses, DO NOT use Hotmail. Locked out of hotmail account; Back in 2013, Microsoft retired its Hotmail service and migrated everyone to Outlook.com, while allowing them to keep their Hotmail addresses. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Clear your browser history, or try signing in to your account from a different internet browser. And having 0 communication with you customers is absolutely ridiculous. Users of Microsoft email services such as Hotmail, MSN and Outlook have been warned to be vigilant after the tech giant admitted some user accounts were compromised. You don't need a smartphone to receive a security code. I think you messed with something in a grey area. Create an account to follow your favorite communities and start taking part in conversations. If your account gets suspended or locked or whatever, the account recovery is the only process to undo it. Choose the account you want to sign in with. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. You wouldn't blame landlord when someone broke into house or apartment you rent when you left door open. Check if your phone or messaging app needs any software upgrades and install them if they are available. You agreed to abide by the Code of Conduct when you signed up. . Of course he can see his old sent emails. Scroll down to the Help with Microsoft account section. The new case of a blocked account. They replied to my next request for regaining access to my account with the email saying "we think there's some suspicious activity from your account". As shitty as it is that there is no human override anymore, it's another example of Microsoft automating whatever they can automate to reduce costs. So much of what the customer has provided you doesn't make any sense. Are you sure about that. Technician's Assistant: Do you have security questions or a phone number on file to help reset your password? Ever since he got an Amiga A500+ for Christmas in 1991, he's loved using (and playing on) computers, and will talk endlessly about how The Secret of Monkey Island is the best game ever made. However, you will need some sort of information to recover your account, whether it's your email address, phone number, or name. Add Account. I checked for some ways, and I found one "recovery form", but I sadly discovered a note in small hand-writing: If you had enabled 2 step verification, you can't recover your account this way. Begin by visiting Microsoft Live to recover your account and reset your password. Click the Next button. Excuse me? Thats quite a leap from the free tier, and if you dont want Microsofts Office applications, then it could feel like youre being forced to pay for a service youre not really going to use. The Technician can help you recover your Outlook account. This is a lie. The phone number doesn'tneed to be associated with your account. To unlock your account, sign in toyour Microsoft account and follow the instructions to get a security code. Dont send content to people you dont know or to many people at the same time. Is there ANY possibility that I can ever get back into my account? Is it a secure email account? So, for your issue, I'm afraid that you need to directly contact the account support via these links: To subscribe to this RSS feed, copy and paste this URL into your RSS reader. The information will be used subject to terms and conditions, for advertising purposes. Maybe. Spam takes many forms. You can useanyphone number that can receive text messages;it doesnt need to be associated with your account. To get support in Outlook.com, click here or select on the menu bar and enter your query. Posted on Nov 18, 2021 11:23 AM They are cached. Locked out of account. This means you could use a friend or work colleague'sphone without compromising your account security. In fact, we have seen a few people complain and think the service hasn't improved since the changes to their inbox. Hotmail sign in: How to login and log out safely of Hotmail. A locked account can't be used until you reset it or . Some affected people also get in touch via email. Tip:If your security code doesn't work, make sure you enter the numbers in the body of the message, and not the numbers in the header. Over the weekend . No. In the meantime, users have the option of either deleting old emails to free up space, or sign up for Microsoft 365 which in addition to providing users with access to Office, it will also come with additional storage that they can use. Landlord when someone broke into house or apartment you rent when you up! Blocked because we noticed some unusual sign-in activity or Manually or choose a setting like or... Hotmail sign in: how to create a strong password when unusual activity is noticed pressurization! 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