certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Disney Cruises suspended its operations Friday. Just a matter of time before official announcement. Earlier this month, for instance, Norwegian Cruise Line Holdings raised more than $2 billion in debt and equity sales that the company says will allow it to survive even if cruising doesn't resume for 18 months. Started August 27, 2021, By Viking is our go to cruise line now. We are now on the same cruise one week later than previous and on a different ship. The first time somebody got in my way to take a grievously overpriced picture there would be a "man overboard" situation. 1) Viking like every other cruise line is in business to make money. CruiseHabit.com was created by Billy Hirsch. This week, that tradition continues with the announcement ofthe Godmother of Wonder of the Seas - and the reasons are moving ones. By proceeding, you agree to Cruise Critics. Further to @TayanaLorna's thoughts, if your parents did not have travel insurance or did not use a TA, you might want to email Viking attellus@vikingcruises.com,let them know of your circumstances and offer to provide the appropriate medical evidence. This offer covers all Viking reservations made between Dec. 1, 2021 and Dec. 31, 2021, on any 2021 or 2022 voyage. If you are booked on a voyage that is in doubt because of the new rules issued by local authorities (such as cruises to Canada & New England, or the Mediterranean), it is best to sit tight and wait for the cruise line to issue guidance for these itineraries. Terms apply to the offers listed on this page. You may be getting an offer from the cruise line that seems almost too good to be true: If you agree not to ask for an immediate refund, the company will give you a "future cruise credit" worth significantly more than what you originally paid for the trip. I am not sure that I understand the poststhat say Viking is taking advantage of us when they were requiring a payment a year in advance. I would not anticipate getting a refund, but Viking might choose to make an exception in your case and offer something like a new future cruise voucher, which, if it was transferable, could be sold to recoup at least some of the costs. The Fosses rebooked their cruise for this April. We discussed all our options and came up with a plan and Wayne got it all set up for both of us right there. It then would put a few more ships into service every month. Maybe Viking has some special deal with Israel. Some credit cards benefits include travel insurance and the coverage is effective automatically when you use the card to pay for the trip. The company first paused operations on March 11. KEY FACTS. . We still had credit left so we upgraded air, paid gratuties, added a drink package and still have more left we can use for spa or excursions. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. I know we can rebook but with AA we have to fly within 12 months from the time we booked which would be Nov 19 2020. What should you do if your cruise line cancels your sailing due to the coronavirus pandemic? We are not interested in finding out how things go on those huge ships. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. We upgraded our stateroom DV1 to PS2 and air from economy to comfort. Please be a little patient and if youdo your homework (andtry to be flexible), all will work out well. Of course, like everyone else the pandemic impacted their plans and at the time they were offered a refund or additional credit to move the booking. I'm waiting until we see what is going to shake down with this virusthing so I will know when I can go back to work as I deal in a service business that requires personal contact so I can't social distance in that or do the work from home or on the phone. We just canceled, so I havent seen our voucher contract yet. We would also lose our non-refundable air cost if we cancel. They already have us figured for idiots. Most of the time, you can change from a refundable deposit to a nonrefundable version if you want to take advantage of a lower fare. Maybe they can cancel under the medically unfit to travel clause to the insurance company. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Get more from your points with these transfer bonuses, Credit card showdown: Capital One Venture vs. Capital One Venture X, JetBlue adds 3 new NYC-area routes as Northeast Alliance hangs in the balance, It's back: Best-ever bonus of 70,000 miles on the Alaska Airlines Business card. And that doesn't count the host of flight delays that caused cruise passengers to literally miss the boat. The initial FCV's did contain a clause that provided a cash refund (of the original amount paid), if the FCV was not used within 2-yrs from date of issue. In the past, cruise ship godmothers have been celebrities, cruise industry executives, or even family members. Then again, they might not. No cruises with more than 500 people will visit Canadian ports from April 2 until July 1. Started August 27, 2021, By For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. What You Need to Know, Viking Explorer Society Cruise Loyalty Program, Why You Should Buy 'Cancel for Any Reason' Insurance for Your Cruise. Maximum flexibility in this situation is critical, as there's no way of knowing now what trips will be available when travel begins to resume and at what price. We are very pleased. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. It isn't a given that cruise lines will offer the same itineraries when they resume service. Offers may be subject to change without notice. TPG values it at $1,600. The list of covered reasons is pretty specific as are the exclusions so it should be fairly obvious if your situation meets the criteria. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Carnival spokesman Vance Gulliksen said, for example,the Carnival Fantasy left on Friday and will return to Mobile, Alabama, on Monday. We too got the note about cancel anytime up to 24 hrs. Norwegian requested that people who opt for the refund wait until March 23 to contact the company. Already, two Asia-based cruise lines -- Dream Cruises and Star Cruises -- have said they will restrict entry to some public spaces on ships to 50% of capacity. What's the downside to us? Here is our list of tips to help you through: The Cruise Critic team has been working so you don't have to. If we cancel we would get a voucher for future credit that could be used up to two years out. Really!!! Like another poster mentioned, its not about low numbers so much as the risk of warat what point does Viking decide travel to a region is unsafe for its passengers? Cancellation Policy Due to COVID-19 All except $100 future cruise credit each. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Hes sailed on more than 150 ships. CC Help Jenn Visit TPGs guide to all coronavirus news and updates. We received no communication from them one way or the other, so we bailed and reluctantly took the voucher. BTW, earlier this year, Viking was offering 6 months to everyone. But here's our advice: Skip the future cruise credits. And our TA has been wrong about other things. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. After months of lost revenue, travel providers will be desperate to lure back skittish travelers, and that means sharp markdowns for everything from long-distance flights to swanky resorts. The excursion money was added to our future cruise credit and the125% credit was calculated on thetotal amount spent. What about other regulations that cruise lines have had to follow? We'll make an effort to keep this current, but if you learn something we don't yet have posted please leave a comment below and let us know so we can keep things current. Related: Could cruising resume in August? This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). The agent, Wayne Crabb, was working from home and he was fabulous! In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. Bookings with refundable deposits are often eligible for price adjustment -- before the final payment date -- as well as changing to a different sail date or ship without penalty. What Happens to Cruise Ships During the Pandemic's Hurricane Season? Refunds will be credited within 90 days, the company said. As a private company with strong finances, we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees, as we have always done. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Please be a little patient and if youdo your homework (andtry to be flexible), all will work out well. We will stand by our guests, employees and partners in these challenging times and hope that they in turn will stand by us. You can find the list in the benefits guide, but disinclined to travel is not one. We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. Look for language concerning pre-existing conditions or other exclusions. Cruise executives have told TPG they're looking at everything from requiring passengers to take COVID-19 tests before being allowed on vessels to new onboard social distancing rules. No. At one stage there were risk free guarantees with some reebookings, get all your parents booking paperwork out and see if there's anything useful in the small print. 19952023, The Independent Traveler, Inc. Help requested: Cancelling a Viking Cruise. This is a decision we made with a heavy heart, but with present circumstances what they are, we are unable to deliver the high-quality Viking experience for which we are known. True, but we should look into all possibilities and let them tell us "no.". By proceeding, you agree to Cruise Critics, What Should You Do If Your Cruise Line Cancels Your Cruise. On Sunday, the CDC warned everyone to avoid cruise ships, including river cruises, because of the risk of transmission of the coronavirus. Coronavirus Impact on Travel Causes Most Cruise Lines to Suspend Worldwide Operations. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. Offer covers all Viking reservations made between Dec. 1, 2021, by Viking is our list of covered is! 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Jenn visit TPGs guide to all coronavirus news and updates way to a... On thetotal amount spent earlier this year, Viking was offering 6 months of Card Membership host flight! And came up with a plan and Wayne got it all set up for both of us there. To contact the company wrong about other things cruise one week later than previous and on a different ship Rewards... That they in turn will stand by our guests, employees and partners in these challenging times and that...
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