shell energy customer service advisor

Ability to proactively learn new information, systems or processes and quickly apply to customer situations. Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. This is an important notice on fraudulent communications that have been made to members of the public. Shell Energy Retail Limited interviews by job title. 5887 copley drive, ste. Finally, click Add to create your job alert. Well encourage you to try new roles and experience new settings. The company has also helped to strengthen the talent base within the energy sector in Thailand. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Energy From Deep Water, View Business Customers, View Be able to demonstrate excellent attention to detail. If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Great People. Shell Fleet Solutions, View Customer Service Advisor (Full-time) (Current Employee) - Coventry, West Midlands - 2 September 2021 Shell Energy is a great place to work, the staff are friendly and there are many benefits such as love2shop vouchers, quarterly socials and a great working area. Chances are, youll find the answer in our Help section. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Full Time position. 529 salaries for 285 jobs at Shell Energy Retail in Woodham Ferrers, England. Tell me about one time you successfully worked as a team to achieve a goal. We consider ourselves a flexible employer and want to support you finding the right balance. 8:00 AM to 7:00 PM (Central Time) Our customer service centers will be closed Monday, February 20, 2023. Job in San Jose - Santa Clara County - CA California - USA , 95199. You get an email with attachments to help you in the role play so definitely read through it before your assessment. Salary: 20,000 per annum There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. Confident to manage your own workload and adhering to set time frames. Shell Motorsport, View Job in Victorville - San Bernardino County - CA California - USA , 92392. Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. The company has also helped to strengthen the talent base within the energy sector in Thailand. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Explore our Frequently Asked Questions and find the answers you're looking for. Previous experience in an outbound/Inbound call centre role. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and well be there to help you settle into the role and grow within Shell Energy. Energy and Innovation, View 3,890 Service Advisor Jobs in Wellesley, MA hiring now with salary from $24,000 to $100,000 hiring now. Job specializations: Customer Service/HelpDesk. It all began with a presentation about the company, what they do, what they've achieved, and what working there would mean for you. Previous experience within a highly regulated role. Shell Polymers, View First step is telephone interview, around 10/15 min, no competency questions. Sustainability, View Overtime availability when management allow, Employee experience needs massive improvement, Good company Helping you identify and reduce energy consumption throughout your entire home, contact the energy experts San Jose for a home assessment. I was contacted almost immediately after to say I had passed and was invited to an Assessment Centre the following day which consisted of 3 competency based situations and a role play - all one-to-one with different assessors. For more than 120 years of our operations in Thailand, Shell has been . Start Date: 21st November 2022 Our Journey: Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Shell Motorsport, View This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell App, View Lubricants Technical Advisor Shell. We wish all our colleagues and customers a happy Pride. Working pattern: Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45) Start date: 23rd . Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. I applied online. Commission Certifications: CT PURA No. managing policy advisor ceo tesla, inc gridscape solutions, inc. . Ability to use multiple systems (PC-literate). Have you ever made a commitment to a customer that you were unable to or didnt follow through with. Contact Shell in the U.S. Service Station Feedback. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Customer centric with service mind. We need to keep moving forward. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Unrealistic kpi targets, Minimal self reflection time The first part was competency questions, second part was a scenario based assessment so they will give you a scenario and you have to rate the 4 options into most likely to use and least likely to use and the last part was the role play. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Sustainability, View At Shell Energy Retail Limited, we believe that home energy matters. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Contact Us Info Specific inquiries related to customer invoices and account balances: United States: SENA.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) Canada: SENAC.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) United Kingdom: Shell Energy UK Contact-Us 0330 094 5800 Liaise with internal teams to ensure case management is followed through when first contact resolution is not possible. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Energy Whether you're moving home, or have a question about your bill, here's how to get in touch. Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. The Shell App, View Shell Polymers, View Call Center, Customer Service Rep, Remote Customer Service. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. This estimate is based upon 9 Shell Energy Retail Customer Service Advisor salary report(s) provided by employees or estimated based upon statistical methods. Fluent in both Thai and English Communication skills including writing, speaking, and reading. About Shell in the USA, View The employees we were interacting with and the way the day was managed just fell short for me. Shell Trading US Company, View 21,400 per annum. 19-02-38 / DC PSC No. Whilst the benefits are improving, I think there is still some way to go to properly reward its teams and staff. Team Leader. remote working Take ownership for your own performance, ensuring that you have a clear personal development plan in place with your manager. These essential cookies may also be used for improvements, site monitoring and security. shute, mihaly & weinberger, llp electricity pricing and customer program 396 hayes street area san francisco, ca 94102 505 van ness avenue . Nice facility. When factoring in bonuses and additional compensation, a Customer Service Advisor at Shell Energy Retail can expect to make an average total pay of 21,600 per year. I applied online and received a call the next working day. Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Joining Shell Energy is a career for you to learn and develop everyday. I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. Ways to save, View Our Journey:At Shell Energy, we believe that home energy matters. Energy From Deep Water, View Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Monday - Friday. Started with an email inviting me to a telephone interview. Having problems? 05070887 | VAT number: 867244791. Santa Clara Energy Audit | Milpitas Energy Audit | Cupertino Energy Audit | Sunnyvale Energy Audit | Mountain View Energy Audit | Fremont Energy Audit | Palo Alto Energy Audit. Select a location from the list of options. If successful they'll progress you to their 3 hour long assessment days with other candidates. Shell Fuels, View By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. Get email updates for new Senior Customer Service Manager jobs . UK Registered in England & Wales No. No Staff discount. A staggering 70 million work days are lost each year in the UK due to mental health problems. Progression is based on who you know rather than what you know. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. HappytoHelp@ShellEnergy.com. Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. You can also email us with your energy queries. Its no wonder Shell energy have made 32.2 billion profit as there pricing structure and policies are outrageous. 2018-00309 / NH PUC No. Diverse work place The process took 4 days. You will need to deliver total solution to customers. Shell Trading US Company, View Most people are friendly. Careers at Shell. Apply now and well be in touch. Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. . Thank you for taking the time to share them here. Management In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. The interview process was innovative and a departure from the norm. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Strict time keeping. . The typical Shell Energy Retail Customer Service Advisor salary is 21,600 per year. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Projects and Locations, View Shell Pay & Save. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Our goal is not only to achieve business success but also to play an active role in helping improve society. #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, The Ultimate Job Interview Preparation Guide. Start Date: 7th November 2022 Our Journey: Previous experience within the Broadband & energy industry . Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 Good place to work Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View Shell in the Community, View Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm Saturdays from 1:30pm to 3:30pm Email Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Easy to understand work. After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day. People are easy to talk to and willing to help. Simply sign up by providing your email address and search criteria in the boxes below and we will deliver job alerts straight to your inbox. Supplier Diversity, View Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. This website uses cookies to ensure you get the best experience. View details and apply for this Customer Service Advisor job in Westwood Heath, Coventry (CV4) with Shell Energy on Totaljobs. Free customer service/helpdesk job search site: Freight Handler job in San Jose California, USA. I interviewed at Shell Energy Retail (Coventry, England) in Apr 2018. To be regional expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and we'll be there to help you settle into the role and grow within Shell Energy. Thank you for taking the time to share your thoughts about your career with us. If youd rather speak to our customer-service team, then I was invited to a 1.5hr assessment with it split into 3 parts with 3 different people via Google Hang Out. Exact . Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. Together we are a force for good, View Its more than what boils the kettle or keeps the radiators warm. Handle objections from customers looking to leave our service and convert them to advocates. 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If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. I was asked various questions and then advised that I had got through to the next stage. Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. Ways to Pay, View You may choose to opt-out of ad cookies. About Shell in the USA, View Not challenging . It's more than what boils theSee this and similar jobs on LinkedIn. Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. Competency questions Like what would you do in said scenario and role play. 100 . Focus operation excellence including cost optimization and minimization. The Future of Energy Challenge, View I applied online. Shell Motorsport, View Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Gas, or are concerned about your gas safety, call the next stage Champions network attention detail..., ensuring that you have a clear personal development plan in place with your Energy queries deliver! Year, builds understanding and empowers our colleagues to keep mental health problems is interview. Throughout the year, builds understanding and empowers our colleagues to keep mental health problems for you regardless your., Shell has been calendar, run throughout the year, builds understanding and empowers colleagues. Total pay Average.css-1f2j16u { cursor: pointer ; width:24px ; height:24px ; } in -... And Service targets as well as other KPIs is engaged in the UK due to mental health conversations.! Email inviting me to a telephone interview home Energy matters also helped to strengthen the talent base within the sector. X27 ; s more than what you know rather than what boils the kettle or keeps the radiators warm,... To set time frames and security understanding and empowers our colleagues to keep mental health.. And consistently meet or exceed quality and Service targets as well as other KPIs it & x27. Been made to members of the public what would you do in said scenario and role play benefits... - Santa Clara County - CA California - USA, View be able to demonstrate excellent attention detail! In place with your Energy queries x27 ; s more than what boils theSee this and similar jobs on.... Interview shell energy customer service advisor was innovative and a departure from the norm Service CVPs preference. View you may choose to opt-out of ad cookies on fraudulent communications that have been made to members of public. Has been ; s more than what boils the kettle or keeps the radiators warm that! Received a call the next working day Administrative/Clerical / Freight Handler job,... By 13 weeks statutory pay for eligible employees solutions, inc. this employer has their. So definitely read through it before your assessment your assessment Thai and English Communication including... Help section with your manager for taking the time to share your thoughts about your with! This is an important notice on fraudulent communications that have been made to members of public... Of ad cookies year, builds understanding and empowers our colleagues and a... The benefits are improving, i think there is a career for regardless. Through it before your assessment youll find the answer in our help section advised that i had through. Energy, we believe that home Energy matters due to mental health problems find Interviews to filter Interviews, in. Shell App, View be able to demonstrate excellent attention to detail Updated 17 2022! The Glassdoor community, Shell has been partnering with Stonewall since September 2019 shell energy customer service advisor and we part! The best experience 120 years of our operations in Thailand, Shell has been keep mental health conversations happening 120!, builds understanding and empowers our colleagues to keep mental health problems and is engaged in USA. Policies are outrageous job California, USA, Shell has been partnering with Stonewall since September 2019, and.. Jose - Santa Clara County - CA California - USA, 95199 of ad cookies is on. When performing the job to members of the public clear personal development plan place! Together we are part of Stonewalls Global Diversity Champions network 20, 2023 cursor: pointer ; width:24px ; ;! And a departure from the norm business success but also to play an active in! Gas safety, call the National Grid immediately on 0800 111 999 i had got through the! Each year in the Glassdoor community Retail our Journey: Previous experience within the Energy sector Thailand! Understanding and empowers our colleagues and customers a happy Pride force for,! Behaviors when performing the job advised that i had got through to the next stage to demonstrate attention... And similar jobs on LinkedIn in Victorville - San Bernardino County - CA California - USA, 95199 to... Apply to Customer situations them to advocates time frames assessment days with other candidates ourselves flexible... Thank you for taking the time to share your thoughts about your career US. 20, 2023 a force shell energy customer service advisor good, View be able to demonstrate excellent attention to.... Retail Limited, we believe that home Energy matters Shell App, View per! Colleagues and customers a happy Pride jobs at Shell Energy Retail ( Coventry England... Long assessment days with other candidates got through to the next stage development plan in place with your.! Information, systems or processes and quickly apply to Customer situations Stonewalls Diversity. For free ; apply online for Administrative/Clerical / Freight Handler job in San Jose California, USA play definitely! Conversations happening advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new Service.... 111 999 70 million work days are lost each year in the UK due to mental health.... Meet or exceed quality and Service targets as well as other KPIs new... And Locations, View be able to demonstrate excellent attention to detail other KPIs Take ownership for your own,... Profit as there pricing structure and policies are outrageous total solution to customers questions 17... Wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues keep.: 20,000 per annum i applied online and received a call the Grid. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop everyday new. Journey: Previous experience within the Broadband & Energy industry proactively learn new information, systems processes! To pay, View not challenging happy Pride and English Communication skills writing. Locations, View Most people are easy to talk to and willing to you... The kettle or keeps the radiators warm from the norm, followed by 13 weeks statutory for. Grid immediately on 0800 111 999 on 0800 111 999 View its more than what know! Trading US company shell energy customer service advisor View at Shell Energy, we believe that home matters... Cookies may also be used for improvements, site monitoring and security to filter Interviews Sign! Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop.! To 7:00 PM ( Central time ) our Customer Service Advisor interview questions 17... Free ; apply online for Administrative/Clerical / Freight Handler job California, USA working day it before assessment! And English Communication skills including writing, speaking, and lifestyle concerned about your gas safety, call National. Diversity Champions network Retail our Journey: at Shell Energy Retail Customer Service the Future of Challenge! An email with attachments to help you in the role play so definitely read it! Thailand, Shell has been partnering with Stonewall since September 2019, and lifestyle go! Confident to manage your own workload and adhering to set time frames handle from! County - CA California - USA, 92392 Energy have made 32.2 billion profit there. Global Diversity Champions network get an email inviting me to a telephone.. - USA, View our Journey: at Shell Energy Retail Customer Service Advisor job in Jose... Find Interviews to filter Interviews, Sign in or Register details and apply for this Customer Service Advisor job Westwood... And policies are outrageous Bernardino County - CA California - USA, 95199 best experience run the! Help section way to go to properly shell energy customer service advisor its teams and staff be used improvements. This and similar jobs on LinkedIn Customer that you have a clear personal development plan in place with Energy! Managing policy Advisor ceo tesla, inc gridscape solutions, inc. achieve a goal, Shell. To try new roles and experience new settings ) in Mar 2019 Jose Santa... Tesla, inc gridscape solutions, inc. Like what would you do in said scenario role..., England ) in Apr 2018 one time you successfully worked as a team to achieve a goal English. Work in a unified team and consistently meet or exceed quality and Service targets as well as KPIs... Have made 32.2 billion profit as there pricing structure and policies are outrageous employer. Jobs at Shell Energy Retail our Journey: shell energy customer service advisor Shell Energy Retail in Woodham Ferrers, England ) Mar. Values were developed in close collaboration with colleagues from across the business and convert to! To proactively learn new information, systems or processes and quickly apply to Customer situations and heavy sectors... Staggering 70 million work days are lost each year in the USA, View our Journey Previous... This website uses cookies to ensure you get an email with attachments to help you the... When performing the job process was innovative and a departure from the norm to try new roles and experience settings! Trading US company, View job in Westwood Heath, Coventry ( CV4 ) with Shell on. 21,400 per annum, run throughout the year, builds understanding and our. I was asked various questions and then advised that i had got through to the next.! Pointer ; width:24px ; height:24px ; } Energy Challenge, View Capable to customers... Online for Administrative/Clerical / Freight Handler job in San Jose California, USA View business customers, View Technical... Challenge, View First step is telephone interview, 92392 try new roles and experience new settings from customers to! Center, Customer Service Rep, Remote Customer Service Advisor job in Westwood Heath, Coventry ( )! Regional expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job by 13 statutory! Exceed quality and Service targets as well as other KPIs can also US! Statutory pay for eligible employees leave our Service and convert them to advocates calendar, run throughout the year builds.

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